Frequently asked questions

West London, including Ealing, Hanwell, Southall, Greenford, Perivale, Acton, Chiswick, Hammersmith, Fulham, Shepherd’s Bush, White City, Kensington, Chelsea, Notting Hill, Brentford, Isleworth and Hounslow, plus Park Royal. If you’re just outside these areas, get in touch and we’ll tell you if we can get to you.

Washing machines and washer dryers, fridges and freezers, dishwashers, tumble dryers, ovens, range cookers and hobs. We work on freestanding and integrated models from all the major brands.

Our call-out charge is £40. It covers the visit and a full diagnosis of the fault. You’ll get a clear quote for parts and labour before any repair work starts, and you’re free to say no.

Always. We explain what’s wrong, what it will cost to fix and whether we think it’s worth repairing. Nothing is done without your go-ahead.

Same-day and next-day appointments are often available, depending on the day’s bookings. Call early in the day for the best chance of a same-day slot.

Monday to Saturday, 9am to 6pm, in three slots: 9am to 12pm, 12pm to 3pm and 3pm to 6pm. We call you around 10 minutes before we arrive.

Often, yes. Where we can, we bring commonly needed parts with us. If a part has to be ordered, it usually arrives within 2 to 4 working days, and the return visit carries no second call-out charge.

Yes. Parts we fit are guaranteed for 12 months against the same fault coming back. The guarantee doesn’t cover accidental damage, misuse or unrelated faults.

By card, bank transfer or cash, once the work is complete.

It isn’t essential, but it helps. The model and serial number are usually on a label inside the door, around the door rim or on the back of the appliance. With the model and a short description of the fault, we can often bring the right part on the first visit.

No. We just ask that you let us know as early as you can, ideally 24 hours before your appointment, by phone, WhatsApp or email.

It depends on the appliance’s age, its condition and the fault. We’ll tell you what we’d do if it were ours. If a repair doesn’t make financial sense, we’ll say so rather than sell you one.

No. We’re an independent repair service, so we can work on any brand and give you an impartial opinion. We’ll tell you which parts are available for your model, including manufacturer-original parts if you prefer them.

Just make sure we can get to the appliance, and let us know about parking or building access when you book. If the appliance is integrated, there’s no need to pull it out; we’ll do that.