01 Cooking zone not heating On ceramic and solid plate hobs, a failed element, energy regulator or switch; on induction, a coil, power board or cooling fan.
02 Touch controls not responding Check the child lock first. If it isn’t that, the control board or touch panel may need replacing, or moisture may be interfering with it.
03 Induction pan detection errors If the hob won’t recognise your pans, the cookware may not be compatible, or a coil or sensor may be at fault.
04 Trips the electrics An earth fault in an element or a damaged connection. Leave it isolated at the cooker switch until it has been tested.
05 Cracked glass top A cracked ceramic or induction top shouldn’t be used. Replacement glass is available for many models, and we quote before ordering.
06 Residual heat light stays on Usually a sensor or control fault rather than anything dangerous, but worth having checked.