Samsung washing machine error codes

• Check both water taps behind the machine are fully open.
• Make sure the inlet hose isn’t kinked, squashed or frozen.
• Turn off the tap, unscrew the hose from the machine and rinse the small mesh filter inside the connection.

If the taps are on and water is reaching the hose but the machine still won’t fill, the inlet valve or water level sensor needs testing.

• Check the fill hose is connected to the cold supply, not the hot tap.

If it’s definitely on the cold supply, the temperature sensing needs checking.

• Switch off at the wall and clean the debris filter behind the small hatch at the bottom front. Have towels and a shallow tray ready.
• Check the drain hose isn’t kinked, blocked or frozen, and that it runs cleanly to the waste pipe.
• If the kitchen sink drains slowly too, the blockage may be in the shared waste pipe.

If the filter and hose are clear and the code returns, the drain pump has usually failed.

• Open the door and close it again firmly.
• Check no clothing is caught in the door seal.

If the door is shut and the code stays, the door lock or catch is likely at fault.

• Switch off, wait a minute and restart the cycle.

If it comes back, the door lock needs replacing. It’s a common, reasonably priced repair.

• Close the Add Door, then press Start/Pause to carry on.

No repair is needed unless the code appears with the Add Door closed.

• Spread the laundry out evenly in the drum.
• Avoid washing a single heavy item, such as a bath mat or duvet, on its own.
• Check the machine stands level and doesn’t rock.

If small, even loads still trigger it, the suspension or motor speed sensing needs checking.

• Press any button to clear the message.

This is information rather than a fault.

• Check the end of the drain hose is raised to the right height and not lying on the floor.
• Make sure the hose isn’t blocked.

If the hose is correctly fitted and clear, the cause needs tracing on site.

• Let the machine drain, then restart the programme.

If it happens again, the water level sensor or inlet valve is usually at fault.

• Switch off at the wall for a minute, then restart.

If it returns, the level sensor or its tube needs checking.

• Check the drum isn’t overloaded, then restart the cycle.

If it comes back, the motor, its wiring or the control board needs testing.

• Switch off, wait a minute and restart.

If it comes back, the heater, temperature sensor or wiring needs testing. Leave it off if it also trips your electrics.

• Switch off at the wall for a minute, then restart.

If you see it again, the wiring between the boards or a board itself needs checking.

• Restart the cycle.

If it keeps appearing, the sensor or its connection needs checking.

• Plug the machine directly into a wall socket rather than an extension lead.
• Check the plug is pushed fully in.

If it keeps happening on a direct socket, the power board or your supply needs checking.